Participant Centric

Partnering with our Clients

Addressing the Real Issue


Project ARRIBA provides an opportunity for at-risk individuals to succeed. For too many individuals in this region, completing a college education is out of reach and out of the question. They are typically not academically prepared for a postsecondary education, may not have the experience needed to navigate the college system and/or financial aid process, and/or have the family or peer support needed to succeed. Project ARRIBA recruits this under-privileged population by performing outreach sessions at the university, junior college, community agencies, housing complexes, religious institutions, and job fairs. Applicants go through a six-step enrollment process where academic levels are assessed, program eligibly and financial need is determined, and a road map to success is created. Once accepted, program case managers helps the participant navigate the educational setting and the selected career path that leads to economic independence.

Persistence and Completion

According to the Texas Higher Education Coordinating Board (2015), at the University of Texas at El Paso only 17.9% of full-time students persisted and 42.2% graduated over a 6-year period. Through Project ARRIBA’s intensive case management approach and 360 degree wrap-around support services, these undesirable persistence and completion rates at the college/university are being countered.

Program Innovation

Case Management

Case management is a necessary tool that provides a valuable service to both the participant and the training provider by increasing persistence and graduation rates. Case managers work individually and in-group settings with a caseload of no more than 60 active participants. The participants are grouped by occupation and assigned to a case manager. The case manager serves as the primary contact for participants throughout their program experience from enrollment to job placement to follow up. Case managers are responsible for working with participants to successfully access training and services, monitoring participant’s progress and effectiveness, and providing counseling and accountability.

360 Wrap-Around Support Services

Project ARRIBA provides 360 degree wrap-around support to increase academic persistence and graduation rates. Each participant’s needs are assessed and individualized levels of support are provided. Every six months the case manager re-evaluates the participant’s needs and changes the plan of support as needed. Wrap-around support services include, but are not limited to, assistance with tuition, course textbooks, school materials (e.g., nursing kits and uniforms) and testing fees (e.g., ACCUPLACER college entrance exams and state licensing/certification exams) child care, and other support services to ensure training completion.

Vision, Initiative, and Perseverance Sessions

These sessions/workshops are designed to complement the participant’s standard college courses while developing the participant for work and focus on pre-employment, and work maturity skills development with the expectation that the participant will develop critical thinking, life coping, conflict resolution, and problem solving skills. Weekly VIP meetings are mandatory for all Project ARRIBA participants during the spring and fall academic semesters.

Career Placement Services

At the completion of training, participants will have completed the requirements for a bachelor’s degree, associate’s degree or licensed certification in a demand occupation that pays a family-sustaining living wage with benefits and a career path. Case Managers provide job placement assistance and follow-up through monitoring of the job placement experience for up to one year to ensure job retention. If employment ends within the 180-day mark, the Case Manager provides the participant with further job placement assistance in the form of resume writing, interviewing skills and job search assistance.

In-demand Careers